Returns & Exchanges

At Dutch Vinyl, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Whether you received a damaged record or simply changed your mind, our dedicated team is here to ensure a smooth resolution.

1

Initiate Your Request

Contact our support team via email with your order number and a brief explanation of why you wish to return the item.

2

Secure Packaging

Carefully pack the records in their original mailer or equivalent protective packaging to prevent warping or sleeve damage during transit.

3

Ship the Item

Affix the provided return label or ship the parcel to our Melbourne warehouse using a tracked postal service.

4

Quality Inspection & Refund

Once our team verifies the condition of the return, we will process your full refund or store credit within three business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing